Customer Story: Case Study
How Fonn Simplified Project Management for BLDG Construction

Clearer
communication
Replaced fragmented messaging across WhatsApp, texts and email by bringing everyone into one shared platform. This improved trust and reduced miscommunication.
Simplified procurement
Bulk ordering through Fonn streamlined coordination with suppliers, reduced unnecessary site visits and curbed overspending on consumables such as screws and small materials.
On-site
app adoption
Most team members use the mobile app to capture issues, upload photos and manage documentation, improving responsiveness and reducing administrative time on-site.
Company size
2-10 employees
Industry
Construction
About
BLDG Construction is a family-run company based in Bristol, established in November 2021. Serving primarily domestic clients, the company prides itself on guiding customers through an enjoyable and collaborative construction journey. The focus is not only on delivering a high-quality finished product but also on making the entire process a positive experience.
“Day-to-day coordination is a lot easier with Fonn. We love the simplicity of it, and it’s a huge time saver.”

BLDG Construction is a family-run business that helps homeowners and businesses create spaces that inspire and endure. They’re known for meticulous planning, exceptional quality, and complete customer satisfaction.
Working to such high standards on multiple projects at once created a problem for Managing Director Callum Knapp: it became increasingly difficult to keep track of client messages, texts, and emails. Apart from the sheer volume of messages, Callum found emails could be a little more formal than he’d like when dealing with clients and subcontractors.
He needed a central place for all client communication. Something that could keep everything organised while also staying true to their open and friendly style.
The solution? Fonn
Since implementing Fonn, Callum considers it a lifesaver, keeping every project running as it should. He’s even got his building partners on board by showing them just how simple it is: a true testament to Fonn’s user-friendly design.
Fonn has been a huge time-saver for BLDG Construction. No more confusing and time-costly back-and-forth on multiple communication channels; with Fonn, clients, project managers, and subcontractors are together on one platform.
Now project information is easy to find, issues are quickly resolved, and questions are answered in record time, keeping everybody on the same page, and projects on track.
Before Fonn, price variations or subcontractor mistakes meant money was lost without anyone noticing. Now, all project details (including charts, progress photos, and prices) are logged on the platform so nothing gets missed.
How Fonn overhauled BLDG Construction’s projects
BLDG Construction has improved communication with every person on a project, simplified how they work, and saved both time and money.
Clear communication
Fonn provides a shared space for everyone to chat through project details.
With no middleman delivering messages back and forth, there’s less confusion and more transparency for everyone involved.

Streamlined operations
With Fonn, Callum and his team have simplified procurement, making it easier than ever to manage supply orders and material purchases for every project they build.

Crucial details at a glance
No more scrambling to find an important file or figure. Everything from drawings to due dates can be tracked with Fonn.
Callum can check when a drawing was sent and when it’s expected back, making projects more manageable and more measurable.

Timeline transparency
Fonn helps BLDG keep clients up to speed with project timelines. If any changes or delays occur outside of their control, they can quickly update the client with the new schedule.


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